ENHANCING THE CUSTOMER EXPERIENCE IN ALL AREAS

WHY VIDEO INCREASES ENGAGEMENT

Specialising in Customer Experience (CX) technologies through development and consultancy services. CX encompasses Customer Communications Management (CCM) and the emerging premier channel of ​Dynamic Personalised Interactive Video (DPIV). 

We are CCM experts with nearly 60 years of combined experience working in, with, and for enterprise ​CCM vendors, System Integrators, FSI, government, education, manufacturing, and other large organisations.

BENEFITS TO YOUR BUSINESS AND CUSTOMERS

Industry leaders are ahead of the game because they aren't scared to take risks. If you're finding that your customers aren't responding and engaging the way you want, it is time to change the way you communicate with them.

Taking control of your business's CX and CCM by utilising Dynamic Personalised Interactive Video is a sure way to improve customer retention, growth and reduce churn rates. 
IMPACT TO YOUR CUSTOMER
  • Your customers receive communications made specifically for them​​, ensuring what they receive is truly relevant.
  • No more feeling that they are simply a number.
PERSONAL AND unique
  • Whether you're trying to reach 5 or 500,000 people, each message is personal to the individual.
  • By using data you can have a variety of nuances in each viewers message.
REALTIME COMMUNICATION
  • Taking control of your CCM using DPIV means that you can talk to your customers when they are talking to you!
  • No more wasted or untimely opportunities being missed.
​PROVEN INCREASE IN ROI
  • Personalised CTAs resulted in a 42% higher conversion rate than generic CTAs ~ hubspot
  • Improved and more accurate measuring metrics. 
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